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FELTING ART FAQs

PRODUCT INFO & AVAILABILITY


DO MEEPLE DESIGN MAKE THE FELT CHARACTERS?


Unfortunately our felt crafting skills are not that great. That is why we have partnered with Felting Art, Egypt to create one of a kind Board Game Felt characters who are the experts.


HOW LONG DO THEY TAKE TO CREATE?


Felting Art products are made to order taking tke between 5 to 10 working days to make


WILL THE FELT CHARACTER LOOK EXACTLY LIKE THE PICTURE?


Felting Art products are made to order and handmade therefore there will be slight variations and no two will be exactly the same. As such, your Felt Character is very unique and nobody else in the world will have a matching one.


WHAT SIZE ARE THE FELT CHARACTERS?


Felting Art characters are between 10 to 12 inches. If there is any variation to this for certain characters then the height will be listed in the description.


WHAT MATERIAL ARE THE FELT CHARACTERS MADE OF? 


Feting Art characters are made of natural wool fibre



I LOVE YOUR DESIGNS. DO YOU DO CUSTOM CHARACTERS?


We do sell custom characters and have a special listing created if you want to order a single custom character. If you have an idea involving a more complex design, beyond the outline in the custom order listing, then contact us on boardgames@meepledesign.com 



SHIPPING & DELIVERY INFO


WHERE IS MY ORDER SHIPPING FROM?


All felt characters are shipped directly from the creator Felting Art who are based in Egypt.


DO YOU SHIP INTERNATIONALLY?


Yes, we ship worldwide! International buyers will be responsible for any additional shipping fees, customs fees, duty or taxes, etc. Please remember that you may see a different amount charged on your statement which will be due to your country's exchange rate.


WHAT SHIPPING METHODS ARE AVAILABLE?


All packages are shipped with standard courier service. 


WHEN WILL MY ORDER SHIP?


Due to the handmade nature, orders generally ship within 15 business days. We do not ship on weekends, or public holidays. If there are multiple items in your order, please note that items may ship separately.


HOW QUICKLY WILL I RECEIVE MY ORDER AFTER SHIPMENT?


The average shipping time for Felting Art orders is 15 to 35 days.


WHERE IS MY ORDER?


Once your order ships, a shipping notification that includes your tracking number will be sent to you via email. If 7 business days have passed and you have not received this email, please check your spam folder. Those that created an account during checkout, may also login to their account to view the status of their order. Once you receive a tracking number, please follow it carefully and if you have any questions regarding the status of your order please contact us. Meeple Design will NOT assume responsibility for lost/stolen packages that show a delivered status.


ORDER CHANGES & RETURNS

CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?

If you need to make changes to an open order, please contact us immediately to let us know. If your item(s) has not been printed/shipped, we will be able to update certain details for you. If your item(s) have already been printed and/or shipped, we will NOT be able to make changes of any kind.

If your order has already begun production, you will NOT be able to cancel it.

DO YOU ACCEPT RETURNS/ EXCHANGES?

Due to the made to order nature of our products, we cannot accept returns or exchanges, unless there is a fault with the product. However please contact us if you have any problems and we will do our best to help.

FAULTY ITEM RETURNS

If an item is faulty (see definition below) or an error is made on our part, we will take corrective action. This may include refunding the purchase price and shipping charges or providing a replacement product and a pre-paid shipping label for the incorrect item. In an instance where a faulty or damaged item has been received please contact us providing photos.

*Faulty or damaged items include: characters received damaged. Receipt of a different character to what was ordered.

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