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FREE SHIPPING TO EU & USA - DUE TO COVID-19 SOME POSTAL SERVICES MAY BE EXPERIENCING SHIPPING DELAYS AND UK DELIVERY TIMES MAY BE AFFECTED BY RECENT CUSTOMS CHANGES
SHIRTS
WHAT BRAND OF SHIRTS DO YOU USE?
All of our t shirt designs are printed onto Bella Canvas. T-Shirts are made from 100% combed and ring-spun cotton (heather colours contain Polyester).
HOW DO YOUR SHIRTS FIT?
The majority of items on our website are unisex and fit true to size. This information is located on a sizing guide on the product listings.
HOW ARE YOUR SHIRTS PRINTED?
We use direct to garment printing technology and eco-friendly, water based inks. These environmentally friendly inks are soft, breathable and may smell slightly of vinegar, but will disappear after washing.
CARE AND MAINTENANCE
To best preserve the graphic on your garment, we recommend washing inside out with like colors on cold setting using a mild detergent, hang or lay flat to dry. You may tumble dry on a low setting, but please be aware that drying your garment will cause the graphic to fade gradually over time. Just as a black colored garment will fade when dried, so will the graphic on your shirt. Avoid products that contain color safe bleach, stain lifter or Oxy Clean. These products contain chemicals that will lift color from your graphic causing it to fade. Do not Iron over the printed area.
WHY DOESN'T THE SHIRT I RECEIVED LOOK EXACTLY LIKE IT DOES ONLINE?
In some cases, products are represented with digital illustrations. Because of differences in color values from screen to screen, design colors may vary slightly on actual product.
I LOVE YOUR DESIGNS. DO YOU DO COMMISSIONS?
Yes. We love Board Games and try our best to represent all our favourites through our store but if we are missing your favourite game and you have an idea for a design we would love to hear from you. Just contact us at meepledesign@gmail.com to discuss.
POSTERS
WHAT QUALITY PAPER ARE OUR POSTERS PRINTED ON?
Museum-quality posters printed on thick and durable matte paper. Each poster is giclée-printed on archival, acid-free paper.
HOW ARE THE POSTERS PRINTED?
Each poster is printed to order.
WHAT SIZE POSTERS DO YOU SELL?
All of our posters show the size on the product page and are listed in inches.
ARE THE POSTERS FRAMED?
Prints are ready for framing but the frame is not included.
HOW ARE THE POSTERS PACKAGED?
Prints are shipped in Kraft Tube boxes.
WHY DOESN'T THE POSTER I RECEIVED LOOK EXACTLY LIKE IT DOES ONLINE?
In some cases, products are represented with digital illustrations. Because of differences in color values from screen to screen, design colors may vary slightly on actual product.
Also each poster is cut manually therefore there is a tolerance on all posters of 1/4 inch (0.635cm).
I LOVE YOUR DESIGNS. DO YOU DO COMMISSIONS?
Yes. We love Board Games and try our best to represent all our favourites through our store but if we are missing your favourite game and you have an idea for a design we would love to hear from you. Just contact us at meepledesign@gmail.com to discuss.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide! International buyers will be responsible for any additional shipping fees, customs fees, duty or taxes, etc. Please remember that you may see a different amount charged on your statement which will be due to your country's exchange rate.
WHAT SHIPPING METHODS ARE AVAILABLE?
All packages are shipped Standard courier service. We do not offer rush or expedited shipping as all items are made to order.
HOW LONG WILL MY ORDER TAKE TO PROCESS?
Everything that we carry is handmade and each piece is made just for you. Please allow up to 7 business days for your order to process before it is shipped.
WHEN WILL MY ORDER SHIP?
All orders generally ship within 2-7 business days. We do not ship on weekends, or public holidays. If there are multiple items in your order, please note that items may ship separately.
HOW QUICKLY WILL I RECEIVE MY ORDER AFTER SHIPMENT?
Standard shipping generally takes 3-5 business days in addition to the initial processing time, but can take longer during busy holiday seasons. International shipping can take anywhere from 2-6 weeks and will depend on your location, postal service and the amount of time your package takes to get through your customs department. In most cases, international packages are delivered in 2-3 weeks.
WHERE IS MY ORDER SHIPPING FROM?
If ordering from USA then your order will ship from one or more of our fulfillment centers located in California or North Carolina.
If ordering from Europe then your order will ship from our fulfillment center located in Latvia.
WHERE IS MY ORDER?
Once your orders ships, a shipping notification that includes your tracking number will be sent to you via email. If 7 business days have passed and you have not received this email, please check your spam folder. Those that created an account during checkout, may also login to their account to view the status of their order. Once you receive a tracking number, please follow it carefully and if you have any questions regarding the status of your order please contact us. Meeple Design will NOT assume responsibility for lost/stolen packages that show a delivered status.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?
If you need to make changes to an open order, please contact us immediately to let us know. If your item(s) has not been printed/shipped, we will be able to update certain details for you. If your item(s) have already been printed and/or shipped, we will NOT be able to make changes of any kind.
If your order has already been printed and/or shipped, you will NOT be able to cancel it.
MY ORDER HAS ALREADY SHIPPED. CAN I CHANGE THE DELIVERY ADDRESS?
We cannot change the shipping address for orders that have already gone out and the Postal Service is not able to change delivery addresses once an order is shipped. If a package is returned to us after shipping to a wrong address, we can reship at the buyer's expense. If your package is returned to us for an incorrect/faulty address and we can not confirm a valid address and payment for reshipment, you will receive a refund minus shipping.
DO YOU OFFER RETURNS AND/OR EXCHANGES?
RETURNS/ EXCHANGES
Due to the made to order nature of our products, we cannot accept returns or exchanges, unless there is a fault with the product. However please contact us if you have any problems and we will do our best to help.
FAULTY ITEM RETURNS
If an item is faulty (see definition below) or an error is made on our part, we will take corrective action. This may include refunding the purchase price and shipping charges or providing a replacement product and a pre-paid shipping label for the incorrect item. In an instance where a faulty or damaged item has been received please contact us providing photos.
*Faulty or damaged items include: unraveled seams and/or holes in t-shirts that are present BEFORE being washed. Posters received damaged or misprinted. Receipt of a different size, color or design to what was ordered. Please check the item before washing as we do not accept returned shirts that have been laundered.
DO YOU SELL WHOLESALE TO SHOPS WHO WISH TO STOCK MEEPLE DESIGN PRODUCTS?
Yes we do and welcome the opportunity to discuss.
HOW DO I BECOME A WHOLESALER?
Please contact us with details of your request and we would be happy to discuss further.
