PRODUCT INFO & AVAILABILITY
WILL THE DICE LOOK EXACTLY LIKE THE PICTURE?
When ordering a set of our Semi-Precious Gemstone Dice, they are cut from natural stone and there will be variations on colours and no two will be the same. As such, each dice is very unique and may not be perfectly symmetrical, though the dice roll is as balanced as one would expect from acrylic dice. Our Semi-Precious Dice are hand-carved and there may be imperfections such as a slight size difference between the dice, asymmetrical faces of the dice, or the numbers may be off-centre. If the unique style of our Semi-Precious Gemstone Dice is not what you're after, we do offer our range of machine cut precision metal dice as an alternative.
WHAT MATERIAL ARE THE DICE MADE OF?
The dice material is detailed in the listing description and currently we sell stone, metal & resin dice set
CARE AND MAINTENANCE
Our Gemstone dice are durable however they are made from a natural material. Therefore we recommend protecting them, when not in use, by storing them in the dice box provided or a dice vault (check out the Meeple Dungeon Vaults!).
I LOVE YOUR DESIGNS. DO YOU DO COMMISSIONS?
Currently we do not however if you have an idea that you would like to discuss contact us on email@example.com
SHIPPING & DELIVERY INFO
WHERE IS MY ORDER SHIPPING FROM?
All Dice orders ship directly from the manufacturer in China.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide! International buyers will be responsible for any additional shipping fees, customs fees, duty or taxes, etc. Please remember that you may see a different amount charged on your statement which will be due to your country's exchange rate.
WHAT SHIPPING METHODS ARE AVAILABLE?
All packages are shipped via standard courier service.
WHEN WILL MY ORDER SHIP?
All orders generally ship within 2 business days. We do not ship on weekends, or public holidays. If there are multiple items in your order, please note that items may ship separately.
HOW QUICKLY WILL I RECEIVE MY ORDER AFTER SHIPMENT?
International shipping can take anywhere from 2-6 weeks and will depend on your location, postal service and the amount of time your package takes to get through your customs department. In most cases, international packages are delivered in 2-3 weeks.
WHERE IS MY ORDER?
Once your order ships, a shipping notification that includes your tracking number will be sent to you via email. If 7 business days have passed and you have not received this email, please check your spam folder. Those that created an account during checkout, may also login to their account to view the status of their order. Once you receive a tracking number, please follow it carefully and if you have any questions regarding the status of your order please contact us. Meeple Design will NOT assume responsibility for lost/stolen packages that show a delivered status. Meeple Design will NOT assume responsibility for lost/stolen packages that show a delivered status.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?
If you need to make changes to an open order, please contact us immediately to let us know. If your item(s) has not been printed/shipped, we will be able to update certain details for you. If your item(s) have already been printed and/or shipped, we will NOT be able to make changes of any kind.
If your order has already been printed and/or shipped, you will NOT be able to cancel it.
MY ORDER HAS ALREADY SHIPPED. CAN I CHANGE THE DELIVERY ADDRESS?
We cannot change the shipping address for orders that have already gone out and the Postal Service is not able to change delivery addresses once an order is shipped. If a package is returned to us after shipping to a wrong address, we can reship at the buyer's expense. If your package is returned to us for an incorrect/faulty address and we can not confirm a valid address and payment for reshipment, you will receive a refund minus shipping.
FAULTY ITEM RETURNS
If an item is faulty or an error is made on our part, we will take corrective action. This may include refunding the purchase price and shipping charges or providing a replacement product and a pre-paid shipping label for the incorrect item. In an instance where a faulty or damaged item has been received please contact us providing photos.